SCREEN PRINTING FAQ'S

The standard processing time for orders ranges from 10 to 15 business days, excluding shipping duration. However, during peak periods, this may extend to between 15 and 30 business days, plus shipping time.It is important to note that these time frames are approximations and are not guaranteed.

Please also note that the countdown begins once your design mock up is approved, not when you place your order. Orders that contain more complex designs, additional print placements, or any extra add-ons may increase that turnaround time beyond the above expectations

Please allow for an additional full week for interior printed tags.

If your order is time-sensitive, please inform us when placing your order. Depending on the urgency and our ability to meet the specific deadline, a rush fee may be applicable.

Delays in approving digital proofs/mock ups (exceeding 24-hours) may delay your order. Additionally, unforeseen circumstances beyond our control, such as blank garment stock from our vendors, weather delays, shipping errors due to incorrectly supplied addresses, etc, may further impact the estimated processing time to complete your order.

Unfortunately, there’s not a simple answer to how much each shirt will cost.

I’m not saying that to avoid giving you an answer. I’m saying that because there are just so many variables in play when it comes to pricing. It would be like asking someone how much food costs. Are you eating in a super fancy restaurant? Or are you buying from the post-covid-not-so-dollar menu?

It’s just not an easy question to give a blanket answer to, but we’re more than happy to give you a quote based on your needs.

The following items have the biggest impact on pricing:

1. Total quantity of shirts being printed (Minimum of 24)

2. The brand, color and type of shirt

3. The quality of the supplied art

4. The number of colors in your artwork

5. The number of locations being printed

Anything is possible.

But please be aware that rush orders may incur additional charges.

If you need your order sooner than our average turnaround time (10 to 15 business days) or if you need it by a specific date, please check with our team to ensure that we can fulfill it by that required date. For details about rush fees, please reach out to your representative.

It is important to remember that rush charges apply solely to the production process.

They do not include or cover expedited shipping costs for blank apparel from our suppliers or delivery to you.

Please fill out our form by clicking here.

We always do our best to respond within a business day.

Unfortunately, our screen printing minimum is 24.

However, we do have another option available with no minimums. Click here to read more about Direct to Garment.

Also, if your Uncle needs someone to babysit his Raccoon. I'm down.

Yes! And kind of.

You can mix colors of shirts at no charge as long as the colors of the print stay the same and meet our minimums.

As far as the ink goes, I say kind of because there are variables in play and there are minimums that are dependent upon how time sensitive your job is, as any changes may create delays. Please keep in mind that there will be an ink change fee on each screen.

We can print up to 10 colors.

If you think that your design may call for more than 10 colors, we can usually get it under that through a process called Simulated Process Printing. In fact, it's something that our team specializes in. But please keep in mind that there will likely be an art prep fee as simulated process can be time intensive.

I can’t promise anything, but we will always look into it.

Please ensure that you have as many specifics as possible, including the shirt brand, model, quantities, and any additional fees such as art/screen fees so that we can make a fair comparison. Competitors will often try to lower their prices or offer a “better deal”, when in reality they are offering a lower quality garment or inferior printing options. Please make sure that it is their final price as well and that there are no additional or hidden fees.

We do not cut corners and we take pride in what we do. I will be the first to admit that we will not always have the cheapest pricing. We’re a small, family business with a dedication to quality prints and a quality experience that you will have a hard time finding anywhere else.

Unfortunately, we’re not usually able to make a change after a mockup has been approved.

There are a LOT of steps in our process before we even get to the fun part of printing your awesome apparel (including but not limited to, ordering blanks, separating art, burning screens, and mixing individual pantone colors to meet your needs.) So please note that any changes made AFTER the mockup approval may incur additional fees and delay your order.

It is crucial to thoroughly review your invoices and mockups before giving approval. The approval of the mock ups is your final opportunity to request any changes before we proceed with the various stages of production.

ARTWORK FAQ's

You can absolutely submit your own Artwork! More often than not, that makes our life a little bit easier. But please note that there are things to keep in mind when submitting artwork, so please reference our Templates section for guides on different items.

If you do not see the specific item/size listed that you are looking for, please let us know and we will get back to you as soon as possible.

We recommend that artwork for any screen printing order is supplied print-ready or additional fees may apply. Feel free to reference our Templates section for guides on different items. Do you need artwork created? If so, please contact us at Sales@LostWoodsPrint.com.

Artwork must be submitted in one of the following formats:




Vector Art (Preferred)

  • Adobe Illustrator (.ai)
  • Encapsulated PostScript (.eps)
  • Portable Document Format (.pdf)

Vector files are the preferred files and will generally get the best results. Please keep in mind that all fonts must be converted to outlines before art is submitted.


We do also accept the following:

  • Photoshop files (.PSD) – Photoshop files must be created at 300dpi or higher in the exact print size desired or larger.
  • Rasterized JPG/TIFF – These files are only accepted if saved at 300dpi at exact print size.

Please keep in mind that all fonts must be rasterized.

Files submitted outside of these requirements are subject to additional charges and/or production delays.

We will do our best to help!

We have a network of amazing artists, including a few people in house that are in-cred-ible. Not to be confused with incr-edible. Our artists are not edible. Well, they are. But that would be considered cannibalism and that is frowned upon in most societies.

But we can do our best to create something in-house for you! All of our screen printing jobs include a half hour of Art Prep time. Please keep in mind that there may be additional costs for art creation depending upon the time and complexity of the design beyond the included half hour.

Feel free to discuss your art needs with your Lost Woods Rep.

Yes! While we do have a set of stock colors that you can see by Clicking Here, we are also able to custom mix individual Pantone colors to meet your needs.

We always have our stock colors ready on the shelves. Please keep in mind that custom mixing individual Pantone Colors may incur additional charges.

For orders that do not have a specific Pantone color, we use our digital art programs to select the closest available color to the art that you submit. Please note that we cannot guarantee that the color that we choose to print will match what you see on your screen, as every screen is calibrated differently. If you have a specific Pantone in your order, we will match that Pantone (or get as close as possible).

Due to the extensive setup process that screen printing requires, we do not generally offer samples because they slow down production.

We can provide a DTG print as a sample, but please keep in mind that the colors, print and feel will not be the same as our Screen Printed apparel. If absolutely necessary, we can provide a sample, but there will be a sampling fee of $350. This fee is separate from the cost of your actual order.

If you would like to see samples of previous jobs, you can click here to see our Portfolio. You can also purchase any of the shirts in our Shop.

Lastly, you can schedule an appointment to come into the shop and see some of the samples that we've printed in the past to get an idea of our work.

Yes! We will always provide a digital mock up with each invoice unless it is an exact re-order from a previous print that we have done in the past. Our mock up will include the ink colors that we are using, a picture of the design, as well as the print size and location. Mockups must be approved via e-mail before your order will begin processing.

PAYMENT FAQ'S

We accept Cash, Credit Cards, PayPal, and Apple Pay. Please keep in mind that we do not carry cash or change, so you will need the exact amount if you need to pay by cash.

Jobs paid via check are always paid in full upfront and returned checks will be subject to an additional $30 fee.

We do require payment in full before we will begin your order.

Your state and local taxes always apply unless you have a tax exempt or resale ID.

ORDER ISSUE FAQ'S

There are a lot of variables in screen printing and unfortunately, shirts get damaged in the process. Sometimes garments are delivered with holes in them from ours suppliers. Other times ink doesn’t lay down quite right or one time, we left the door open and a bird flew into the shop and left a present on a shirt. At the end of the day, we’re human and there are variables that have to be taken into account.

So we have a 5% allowance for damaged goods, mistakes and… well, things like birds.

We advise ordering a few extra items to compensate for this potential shortfall. While we aim to fulfill you order completely, should there be a shortage, we will either refund you or issue a credit for the items that we’re unable to fulfill.

If you require an exact number of items, please indicate this when placing your order.

Please note that there will be an additional charge for this service. The extra fee covers the cost of ordering additional items to replace any that may be defective either from the manufacturer, during production or otherwise.

No need to worry! It’s normal and will be gone after your first wash.

The most important thing in screen printing is making sure that your garment doesn’t move during the printing process. To recreate your masterpiece onto apparel, we need to ensure that the garment is stable on a flat surface, so each layer of ink is lined up perfectly when it is pushed through the screen.

And to make sure that your shirt stays put, we apply a water-based adhesive to our platens.

Please note that it is more common to find that “sticky” feeling on the inside of fleece or outerwear.

Unfortunately, we have to use a stronger adhesive to keep them in place during the printing process.

If there are any lines around the artwork, these are called pressure marks. Sometimes they are left behind by the pressure of the squeegee when pushing ink through the screen onto apparel. Please note that any lines or pressure marks will be gone after an initial wash.

For orders that do not have a specific Pantone color, we use our digital art programs to select the closest available color to the art that you submit. Please note that we cannot guarantee that the color that we choose to print will match what you see on your screen, as every screen is calibrated differently.

If you have a specific Pantone in your order, we will match that Pantone (or get as close as possible).