The standard processing time for orders with 200 pieces or less is approximately 21 business days following proof approval. This does not include shipping time. For larger orders or orders requiring specialty finishes, additional printing methods, or stamped logos, the turnaround time may be longer.

When placing your order, please account for the standard production time, as well as an additional week or so for billing, proofing, quality control and shipping.

If you have a specific deadline that you must meet, please let us know in advance and we will do everything that we can to meet your needs.

Soft Enamel pins have a textured surface with raised metal borders and recessed enamel colors.

Hard Enamel pins have a smooth and polished surface with enamel colors that are level with the metal borders. The surface is usually glossy and can be more vibrant in appearance.

We highly recommend using vector files for your artwork! Vector files should be in ai, pdf, or eps format. Alternatively, we can accept raster files in psd or jpg format, but they should have a resolution of at least 300 ppi and be scaled to 300% of the enamel pin's size.

When sending rasterized files, please have a separate layer or a separate file for your metal outline clearly indicated in black.

If you have any questions or need any help setting up your art, please don't hesitate to reach out to us at Sales@LostWoodsPrint.com

Our default option for custom pins is black. However, we have a variety of options that are available at no additional cost.

Enamel Pin Plating Options:

• Black Nickel
• Silver
• Gold
• Rose Gold
• Copper

Please note that customers may specify plating requests/changes at any time during the proofing process. Unfortunately, changes cannot be made after art approval.

Please fill out our form by clicking here.

We always do our best to respond within a business day.

Every color for our enamel pins is color matched to the Pantone Solid Coated Formula guide book. If you have specific colors that you are looking for, please feel free to include them.

If you do not have access to a Pantone Book, we can use Adobe Illustrator to auto-match the colors that you send in your art file. We will include the chosen pantone colors in your mock up for final approval.

Please note, the appearance of the colors on your screen may vary from the final product. Enamel colors are hand-mixed, so they may also vary slightly between orders or even within an order.

If we're able to use the same mold, then are able to split your order up to offer a variety of colorways and variants.

Please note, the price will increase based on the number of colorways/variants.

We do offer art and creative services.

The turnaround time for something like this can vary greatly depending on our schedule. Art and creative services are billed at $50 per hour with a two hour minimum.

Yes, we do! We can offer a variety of backing cards, as well as complete finishing with polybags.

If you are interested in a backing card, please let us know and we can provide a template.

We accept Cash, Credit Cards, PayPal, and Apple Pay. Please keep in mind that we do not carry cash or change, so you will need the exact amount if you need to pay by cash.

Jobs paid via check are always paid in full upfront and returned checks will be subject to an additional $30 fee.

We do require payment in full before we will begin your order.

Your state and local taxes always apply unless you have a tax exempt or resale ID.

Oh, no! I'm sorry to hear that. Please get in touch with your Lost Woods rep and we'll check into this for you.

Unfortunately, we cannot guarantee that the color that we print will match what you see on your screen, as every screen is calibrated differently. But please keep in mind that our prints will always be a reasonable depiction of the digital mock up that you receive.